Payment & Cancellation
Please note that an inquiry is treated as an inquiry until it is confirmed by payment of a deposit. We operate on a strict ‘first come, first served’ policy and only upon receipt of the deposit will we be able to confirm your booking.
Our minimum booking is 2 nights at any time of the year except Easter and Xmas/New Year (3 nights).
Payment Schedule:
As a potential guest, you will need to pay a non-refundable deposit of 50% by cash or by cheque to secure your booking. The balance may be paid 3 days prior to arrival. ‘Special offers’ must be paid in full by the stated date.
We don’t accept credit cards but do accept payments via PayPal, as well as bank transfer, or Mpesa payments.
Bank to bank transfer or PayPal are our preferred methods of payment.
Account details will be provided when you are ready to proceed with the booking.
Note that forex rates vary from bank to bank and that any online exchange rate information may not match the actual bank rates given by our bank. Our rates are quoted in Euro’s/Kenya shillings and it is your responsibility to ensure that if you are paying in another currency, the net amount credited to our bank account must equal the quoted Euro/Kenya shillings amount. Some banks transfer funds via an Intermediary bank and if so, their fees typically reduce the net amount received by US$25-$30.
Please send us a copy of the bank transfer document to enable us to track and identify the payment when it hits our a/c.
Cancellation Policy:
Please note that deposit are non-refundable. We only make refunds if exceptional circumstances occur at your end – e.g. substantial medical problem or death in the family, car and plane crashes, volcano eruption or a tsunami hitting us (or you)… that sort of thing and SUBJECT TO our receiving written notice of cancellation not later than 7 days before the booked arrival date AND provided we manage to re-let the house to another guest. In such instances, we will refund 90% of the deposit and withhold 10% as an administration fee. If the booking is canceled later than that deadline there will be no refund.
With bookings for the period over Christmas and/or New Year, no refund will be made if the booking is cancelled within 28 days of the booking arrival date.